Online Help

This is the online help system for the user profile forms. You can get help and assistance for the following user profile forms:

Login

The Planning Portal uses the UK Government Gateway for authentication.
To login to the Planning Portal, you must enter the following information on the login page:
  1. Your Government Gateway user ID
    This is a 12 character string made up of letters and numbers, with no spaces. For example: ABC123DEF456.
  2. Your Government Gateway password
    This is a string of 8 characters or more, made up of letters and numbers with no spaces.
Once you have entered these details, click on the 'Login' button. The Planning Portal will check these details against the Government Gateway.
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Registration

The Planning Portal has a three step registration process as described below:

Registration Step 1

On this page, you are asked if you are an existing customer of the Planning Service. Existing customers will have received a 10 digit Planning Service ID in the post. For example 123-456-7890.
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Registration Step 2

On this page you are asked to provide some person information such as your name, contact details and address details. The Planning Portal will use this information to automatically fill in any online application forms (such as planning applications and property certificate requests), so be sure to provide accurate details.
Note that if you are registering as a business or other organisation, please enter the organisation name in the appropriate field.
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Registration Step 3

On this page, the Planning Portal will associate your Planning Portal profile with a Government Gateway account.
Once complete, the Planning Portal will display a registration summary showing your Government Gateway user ID, your Planning Service ID and your user details. Please print off this page for your records as you will need the Government Gateway user ID to login to the Planning Portal, and you will use the Planning Service ID in all communications with the Planning Service.
You are now ready to login to the Planning Portal.

My Profile

The help text for the My Profile form will go here.
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My Bookmarks

The help text for the My Bookmarks form will go here.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. In sagittis nibh posuere quam. Proin suscipit posuere nulla. Nullam eget enim. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Donec semper sollicitudin elit. Sed interdum pellentesque ipsum. Fusce dignissim eros vel ligula eleifend tristique. Sed aliquam. Proin ullamcorper metus vel felis. Donec eu ante. Pellentesque ultrices, tortor eu eleifend ultricies, lorem nunc bibendum sapien, sit amet malesuada mi pede vitae justo. Etiam nunc enim, ultrices sed, cursus eget, ornare sit amet, pede. Nulla mauris. Praesent blandit ultricies tellus. Cras quam dui, facilisis ac, luctus et, blandit id, felis. Ut vitae nisi. Quisque dapibus augue. Sed ac augue. Nullam lobortis, libero in feugiat vestibulum, velit tortor ultrices est, fermentum consequat sem urna eu urna.
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Change Password

The help text for the Change Password form will go here.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. In sagittis nibh posuere quam. Proin suscipit posuere nulla. Nullam eget enim. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Donec semper sollicitudin elit. Sed interdum pellentesque ipsum. Fusce dignissim eros vel ligula eleifend tristique. Sed aliquam. Proin ullamcorper metus vel felis. Donec eu ante. Pellentesque ultrices, tortor eu eleifend ultricies, lorem nunc bibendum sapien, sit amet malesuada mi pede vitae justo. Etiam nunc enim, ultrices sed, cursus eget, ornare sit amet, pede. Nulla mauris. Praesent blandit ultricies tellus. Cras quam dui, facilisis ac, luctus et, blandit id, felis. Ut vitae nisi. Quisque dapibus augue. Sed ac augue. Nullam lobortis, libero in feugiat vestibulum, velit tortor ultrices est, fermentum consequat sem urna eu urna.
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Forgot Password

The help text for the Forgot Password form will go here.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. In sagittis nibh posuere quam. Proin suscipit posuere nulla. Nullam eget enim. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Donec semper sollicitudin elit. Sed interdum pellentesque ipsum. Fusce dignissim eros vel ligula eleifend tristique. Sed aliquam. Proin ullamcorper metus vel felis. Donec eu ante. Pellentesque ultrices, tortor eu eleifend ultricies, lorem nunc bibendum sapien, sit amet malesuada mi pede vitae justo. Etiam nunc enim, ultrices sed, cursus eget, ornare sit amet, pede. Nulla mauris. Praesent blandit ultricies tellus. Cras quam dui, facilisis ac, luctus et, blandit id, felis. Ut vitae nisi. Quisque dapibus augue. Sed ac augue. Nullam lobortis, libero in feugiat vestibulum, velit tortor ultrices est, fermentum consequat sem urna eu urna.
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