Explanatory notes for applicants
What can I do if I am dissatisfied with the service?

21. If you are not satisfied with the standard of service in your Local Area Planning Office you should, in the first instance, discuss this with the officer who has been dealing with you. If you remain dissatisfied you can write to the Local Area Planning Manager at the relevant office who will investigate your complaint.

A reply will be sent to you within 15 working days.

If you are still not satisfied you can write to the Deputy Secretary of Planning and Local Government Group. A reply will be issued within 15 working days.