Customer Service

In our continuing efforts to provide a good quality service we recognise the importance of listening to what our customers have to say.We are committed to acting on the feedback and messages from our customers as part of a strategic approach to improve the quality of our customer service.

One of the key ways in which we are attempting to enhance the customer service experience of all those who deal with the Agency is by implementing the Northern Ireland Civil Service Customer Service Standards. The nine Customer Service Standards provide a practical way to help us develop and improve our customer service.

The Planning Service Customer Service statement has been produced to inform you of the level of service you may expect when you deal with the Planning Service.

Our aims are to ensure:

We seek customer opinion in a number of ways, one of which is through Customer Satisfaction Surveys.

Related documents are available below.

Have you had a planning application processed recently? If so, our customer survey is now available online, and we would be grateful if you would take ten minutes to complete it.

You can also provide general feedback using our feedback form.

Planning Service is committed to providing equality of opportunity in accessing our information to all sections of the public including people with physical, sensory and learning difficulties and those whose first language is not English.

In order to help meet this commitment we have made this website Browsealoud enabled.

We also have measures in place to deal with written, face to face and telephone correspondence in languages other than English.