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Aims, Objectives & Performance Measures
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| Main Aim |
| 2.1 The agency’s aim is :-
To plan and manage development in ways which will
contribute to a quality environment and seek to meet the economic and social aspirations
of present and future generations. |
| Objectives |
| 2.2 In support of this aim
the agency’s objectives are to :- |
Operational
Objectives
|
 ensure that Development Control and Development Planning
promote the orderly and consistent use of land;
provide a planning framework for and support the
implementation of physical regeneration projects; and,
provide an accurate and speedy information service to the
conveyancing community.
|
Financial and
Administrative Objectives
|
secure ongoing value for money and efficiency in the
management of the Agency;
develop and maintain effective financial and management
information systems;
maintain high levels of motivation, skills and performance of
staff; and,
explore opportunities for and introduce, where practicable,
private finance arrangements.
|
Customer
Service Objectives
|
pursue continuous improvement in the delivery of services
having regard to the effective use of available resources and Government’s
fairness and equality policies; and,
provide high quality professional planning decisions,
development plans and policy guidance; and,
secure an improvement in the quality of services available to
customers in line with the principles of the Citizen’s Charter and the
agency’s
Charter Standards
Statement.
|
| Performance Measures |
| 2.3 The agency’s key
performance measures are listed in
Annex B. |
| Customer Service |
| 2.4 The agency’s standards
of service to its customers are set out in its Customer’s Charter Statement.
The agency aims to provide courteous, timely and effective service to its
customers. |
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