|
Performance
Measures
|
| 1. The agency’s key performance
measures are : |
Volume of Output
|
 Preparing Regional and Sub-Regional Development Strategies in accordance with
agreed programme
Preparing Area Plans in accordance with agreed programme
Supporting Urban Affairs projects in accordance with agreed programme
|
Quality of Service
|
Customer satisfaction
Planning Application processing time
Property Certificate processing time
|
Efficiency
|
Percentage efficiency gains on running costs expenditure
Unit Costs of determining planning applications and responding to property
inquiries
|
Financial Performance
|
level of financial and budgetary control achieved
Recovery of specific costs
|
|
| Validation of Key Performance
Targets |
| 2. The primary responsibility for
satisfying the Minister that targets have been met lies with the Chief Executive who will
set up a properly managed internal system of data collection validated, when appropriate,
by the agency’s internal auditors or by work commissioned from an outside source. |
| 3. Each year when the Chief Executive is
submitting the Annual Report and Accounts to the Minister, the submission will include a
statement concerning the reliability and integrity of the various performance data,
including details of the exercises undertaken to validate the data. |
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