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| Home > Information Leaflet > Information Leaflet #2: Making a complaint - What is a complaint? |
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What is a complaint? | |
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How to make a complaint | |
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Our commitment | |
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If you are still not satisfied | |
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Information Leaflet #2: Making a Complaint
November 2006
What is a Complaint?
A complaint is an expression of dissatisfaction about how the Agency has carried out a service, in other words:
- how we have handled your enquiries or your correspondence
- how we have processed an application, or
- your contact with our staff.
If you are dissatisfied with a decision on an application that you have made, there is a separate procedure for appealing to the Planning Appeals Commission. Appeals must be made within 6 months of the date of the decision to:
The Chief Administrative Officer
Planning Appeals Commission
Park House
87 -91 Great Victoria Street
Belfast BT2 7AG
Telephone: 028 9024 4710
e-mail: info@pacni.gov.uk
website: www.pacni.gov.uk 