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| Home > Information Leaflet > Information Leaflet #2: Making a complaint - Our commitment |
| In Information Leaflet # 2 | ||
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Introduction | |
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What is a complaint? | |
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How to make a complaint | |
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Our commitment | |
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If you are still not satisfied | |
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Information Leaflet #2: Making a Complaint
November 2006
Our Commitment
In all cases we will:
- deal with your complaint promptly
- investigate your complaint fully and fairly
- provide a full explanation of the circumstances, and
- if we are at fault, we will apologise.