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| Home > Information Leaflets > Information Leaflet #2: Making a complaint - Introduction |
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Introduction | |
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What is a complaint? | |
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How to make a complaint | |
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Our commitment | |
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Information Leaflet #2: Making a Complaint
November 2006
Introduction
We aim to provide a quality service for our customers.
We take all complaints very seriously and place great importance on what our customers have to say. If you feel any aspect of our service falls short of what you can reasonably expect we would like to hear from you.
This web page provides details of our complaints procedure works and explains the steps to follow.
Use the links on the left hand column to navigate through this guide or download the entire document in pdf format using the link below.
Download the pdf version of this document
| Document | File Details |
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| Information Leaflet #2: Making a Complaint |  181 KB |