Customer Service

In our continuing efforts to provide a good quality service we recognise the importance of listening to what our customers have to say.We are committed to acting on the feedback and messages from our customers as part of a strategic approach to improve the quality of our customer service.

One of the key ways in which we are attempting to enhance the customer service experience of all those who deal with the Agency is by implementing the Northern Ireland Civil Service Customer Service Standards. The nine Customer Service Standards provide a practical way to help us develop and improve our customer service.

We seek customer opinion in a number of ways, one of which is through Customer Satisfaction Surveys.

Results of the most recent survey are available below.

Documentation	Details
Customer Satisfaction Survey 05/06	64KB

Translation Facilities

Planning Service is committed to providing equality of opportunity in accessing our information to all sections of the public including people with physical, sensory and learning difficulties and those whose first language is not English.

In order to help meet this commitment we have made this website Browsealoud enabled.  

We also have measures in place to deal with written, face to face and telephone correspondence in languages other than English.